SSCS continually develops new software and performs enhancements to existing software. Listed below are the current programs with version numbers that SSCS sells and supports. Ideally, you should check all the programs you currently have against these version numbers. If you are unable to determine your program version numbers, please give us a call at (800) 972-7727 and ask for Sales, as we maintain complete records on all our customers.

While you may not have the current version, you can request it (see below). Be advised that your Support Subscription must be current prior to any updates being shipped. Your Sales Representative can help you renew your Subscription.

Click on the product names below to get a detailed list of product updates and enhancements for the current version, as well as a product version history:

How do I get the latest version of my SSCS software?

SSCS is constantly enhancing its software and making updates available to help users meet the business challenges posed by their ever-changing market. How you get the latest software depends on whether you are a Sunray or traditional user.

Sunray users: If you are a Sunray user and a new version of your software becomes available, SSCS will update your Sunray account for you: no effort on your part is necessary. Please note that because of the size of the SSCS customer base, the process of updating all server accounts can take a few weeks depending upon the software and the circumstance. When a major software upgrade to your Sunray server occurs, you will be notified on the day it happens when you log on. The only exception is in the case of SSCS programs that must be installed on your local PC, such as poller interfaces. You must then request an update using one of the four methods listed below.

Traditional users: Traditional, non-Sunray users must always submit a request to SSCS to get the latest version of a software release when it becomes available.

Requesting a software update: There are several ways to request a software update from SSCS:

• Complete this form to request the update.
• E-mail sales@sscsinc.com and write a short note requesting the update.
• Phone (800) 972-7727 and ask for the sales department.
• Fax your request to the attention of the sales department at (831) 422-1463.

When making a software request please make sure you provide your customer account number (serial number). Software that requires the shipping of CDs can take up to two weeks. Sunray upgrades precede traditional upgrades. Please note that updates are sent only to customers whose support fees are current.

Keep watching the SSCS Web site for announcements about new software releases.

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